What Sets Our Claims Service Apart?
We understand that filing a claim can be a challenging and stressful experience. That’s why we’re dedicated to making the process as smooth and straightforward as possible.
Timely and Fair Resolution: We handle all claims promptly and fairly, aiming to minimize any disruption to you, your organization, and your daily routine.
Personalized Support: Each claim is managed from start to finish by a dedicated team member within our company, ensuring consistent, personalized service and direct communication.
Care and Respect: Our Claims Team approaches every claim with the utmost care and respect. You can contact them directly for assistance at any stage of the process.
Our focus on efficiency and empathy is designed to reduce the stress of making a claim and provide the support you need when it matters most.
To ensure a smooth and efficient claims process, please have the following information ready when reporting a claim.
Details of the incident (including the date, location of the damage, and any other vehicles involved).
Details of other drivers, including name, address, and license number (if available).
Information about any other individuals, vehicles, or property involved.
Take measures to prevent any further loss, damage, or liability.
Notify the police if necessary as soon as reasonably possible.
Keep your policy number and incident details readily available.
Just follow these simple steps and we will take it from there.
Start your Claim online or give us a call.
Fill Claims Form and Submit all required documentation as required.
We will contact you soon for any additional information and help plan the next step.
You don’t need to arrange repair or replacement quotes before contacting us. When you file your claim, one of our consultants will guide you through the assessment process and inform you of the next steps to initiate your claim.
An excess is the portion of a claim that you are responsible for paying. The applicable excess amounts for Comprehensive Covers or Third-Party Property Damage are detailed in your Policy Document or Risk Note.
Our claims team will inform you of any required excess and provide guidance on how to make the payment. If you have any questions about your claim or the claims process, please reach out to our claims team for assistance.
Charging an excess helps keep premiums lower by minimizing the number of minor claims. The specific amount and type of excess you are required to pay will be outlined in your policy documentation.
For complete details on the conditions and exclusions of your policy, please consult your Policy Documentation or Cover Note.
If you have Comprehensive Insurance:
If your vehicle is lost or damaged due to theft, attempted theft, or malicious damage, you must promptly report the incident to the police and obtain a police report (abstract).
After notifying the police, if you have Comprehensive Insurance, you can submit your claim online or contact our claims department or your broker. Our dedicated Claims Team will guide you through the claims process.
With Comprehensive Insurance, if your car is repairable, you have the option to select your own repairer or use one of our approved repairers. We may authorize the repairs, cover reasonable repair costs, pay the car’s agreed value, or replace your car if the policy conditions are met.
To get assistance with finding a repairer or to start your claim, either begin the process online or call us. One of our friendly claims service team members will guide you through every step of the claims process.
After you’ve submitted your Comprehensive Insurance claim and selected a repairer, we will coordinate with both you and the repairer to ensure a swift return to the road. Once the repairs are finished, your repairer will reach out to you to arrange the collection of your vehicle.
If the damage was caused by someone else, you should reach out to their insurer for further information. If you’re unsure about fault, please contact us. Our friendly claims team will be happy to discuss the situation with you.